What will you in Health Data 101 Course
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Gain a comprehensive understanding of the ServiceNow platform architecture and core modules.
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Master user administration, roles, groups, and permissions within ServiceNow.
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Configure forms, fields, and tables using ServiceNow’s backend tools.
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Learn to build and automate workflows, business rules, and notifications.
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Prepare for the ServiceNow System Administrator Certification with real-world examples and exercises.
Program Overview
Module 1: Introduction to ServiceNow
30 minutes
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Overview of the ServiceNow ecosystem, navigation, and key concepts.
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Introduction to the System Administrator role and core responsibilities.
Module 2: User & Role Administration
45 minutes
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Managing users, groups, and roles.
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Role hierarchy and access control rules (ACLs).
Module 3: Tables, Fields & Forms
60 minutes
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Creating and modifying tables and fields.
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Configuring forms, views, and related lists.
Module 4: ServiceNow Configuration & Customization
60 minutes
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UI Policies, Client Scripts, and Dictionary configurations.
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Business Rules, Script Includes, and server-side scripting.
Module 5: Workflow & Automation
60 minutes
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Creating and managing workflows using Flow Designer and Workflow Editor.
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Automating approvals, notifications, and task generation.
Module 6: Service Catalog & Request Management
45 minutes
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Building catalog items, record producers, and order guides.
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Managing workflows and fulfillment processes.
Module 7: Reporting & Dashboards
45 minutes
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Designing reports, visualizations, and real-time dashboards.
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Sharing, scheduling, and exporting reports.
Module 8: Import Sets & Integration Basics
45 minutes
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Importing data via Import Sets and Transform Maps.
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Overview of integrations and web services (REST/SOAP).
Module 9: Certification Prep & Practice
60 minutes
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Review of exam objectives and sample practice questions.
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Tips and resources to pass the ServiceNow CSA exam.
Get certificate
Job Outlook
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High Demand: ServiceNow administrators are in high demand across ITSM, HR, and enterprise workflow automation sectors.
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Career Advancement: Skills lead to roles like ServiceNow Administrator, Developer, and Platform Architect.
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Salary Potential: Certified professionals often earn $90K–$130K annually.
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Freelance Opportunities: High-value contract work available for ServiceNow configuration and consulting.
Explore More Learning Paths
Boost your IT administration and ServiceNow skills with these related courses and resources. From system management to database administration, these learning paths will help you strengthen your technical expertise and manage enterprise systems effectively.
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Related Reading
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What Is Data Management
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Last verified: March 12, 2026
