2. What topics are covered in this certificate?

  • Sales and CRM Overview: Introduction to CRM systems and Salesforce’s role in sales operations.
  • Lead Management in Salesforce: Techniques for managing and nurturing leads within Salesforce.
  • Opportunity Management in Salesforce: Strategies for tracking and converting sales opportunities.
  • Reports, Dashboards, and Customer Success in Salesforce: Utilizing Salesforce tools to monitor performance and ensure customer satisfaction.

Course | Career Focused Learning Platform
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