2. What topics are covered in this professional certificate program?

  • Technical Support Fundamentals: Roles, responsibilities, and career paths in IT support.
  • Computer Hardware and Software: Installation, configuration, and troubleshooting.
  • Networking and Security Fundamentals: Networking concepts, IP addressing, and cybersecurity principles.
  • Technical Support Case Studies and Capstone: Real-world scenarios and hands-on labs.
  • Customer Service Skills: Effective communication and problem-solving strategies.

Course | Career Focused Learning Platform
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