4. What are the course’s strengths and limitations?

Strengths:

  • Excellent ratings (4.8/5 from 35+ learners) and modern, enterprise-level content covering tools like Zendesk, Salesforce, and IBM Watson.
  • Includes hands-on projects—like building a real chatbot—and covers AI maturity models.

Limitations:

  • Requires familiarity with CRMs to fully benefit. Coverage of voice biometrics is limited, and content may need frequent updates due to rapid AI changes.

Course | Career Focused Learning Platform
Logo