What will you in A Professional Introduction to Scrum Course
Communicate with clarity and confidence in one-on-one and group settings
Tailor messaging to diverse stakeholders: team members, peers, and senior leaders
Master active listening, questioning techniques, and nonverbal cues
Deliver effective feedback and coaching conversations to motivate and develop your team
Lead productive meetings and presentations that engage and align participants
Navigate difficult conversations with diplomacy and emotional intelligence
Program Overview
Module 1: Foundations of Managerial Communication
⏳ 30 minutes
Key principles: clarity, consistency, and credibility
Understanding your communication style and audience needs
Module 2: Active Listening & Questioning
⏳ 45 minutes
Techniques for empathetic listening and uncovering underlying concerns
Crafting powerful questions that drive insight and action
Module 3: Giving and Receiving Feedback
⏳ 1 hour
Feedback models (Situation–Behavior–Impact, SBI) and best practices
Overcoming defensiveness and turning feedback into development
Module 4: Leading Effective Meetings
⏳ 45 minutes
Designing agendas, setting objectives, and managing time
Facilitating participation and keeping discussions on track
Module 5: Presentation Skills for Managers
⏳ 1 hour
Structuring messages: opening, key points, and calls to action
Engaging delivery techniques: storytelling, visuals, and handling Q&A
Module 6: Difficult Conversations & Conflict Resolution
⏳ 1 hour
Frameworks for addressing performance issues and disagreements
Managing emotions and finding win–win outcomes
Module 7: Nonverbal & Virtual Communication
⏳ 45 minutes
Reading body language and projecting presence in person
Optimizing video calls: camera, audio, and virtual facilitation tips
Module 8: Building a Communication Action Plan
⏳ 30 minutes
Setting SMART communication goals and measuring progress
Creating routines for continuous improvement and peer feedback
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Job Outlook
Strong communication skills are essential for roles like Team Lead, Project Manager, and Department Head
In demand across industries—technology, finance, healthcare, and nonprofit—for driving team alignment and performance
Enables you to excel in remote and hybrid environments by fostering trust and clarity
Provides a foundation for advanced leadership development, executive presence, and organizational change initiatives
Specification: A Professional Introduction to Scrum
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