What will you in Active Listening With Empathy: Soft Skills To Take Feedback Course
Recognize and overcome common listening barriers (distractions, assumptions)
Apply techniques like paraphrasing, summarizing, and clarifying questions
Demonstrate empathy through tone, body language, and verbal acknowledgments
Adapt listening styles for one-on-one, group, and virtual conversations
Use active listening to resolve conflicts and build stronger relationships
Provide constructive feedback and foster open dialogue in teams
Program Overview
Module 1: Foundations of Active Listening
⏳ 30 minutes
Understanding the difference between hearing and listening
Identifying common obstacles to effective listening
Module 2: Verbal Techniques & Responses
⏳ 45 minutes
Using paraphrasing and summarization to confirm understanding
Employing open-ended and probing questions
Module 3: Nonverbal Cues & Presence
⏳ 45 minutes
Maintaining eye contact, posture, and facial expressions
Managing distractions: digital devices and environmental factors
Module 4: Empathy & Emotional Validation
⏳ 1 hour
Reflecting feelings to show you care
Acknowledging perspectives without judgment
Module 5: Listening in One-on-One Conversations
⏳ 45 minutes
Building rapport through personalized attention
Handling sensitive topics with confidentiality and care
Module 6: Group & Team Listening
⏳ 45 minutes
Facilitating inclusive discussions and ensuring all voices are heard
Managing dominant speakers and encouraging quieter participants
Module 7: Virtual & Remote Listening
⏳ 45 minutes
Optimizing audio/video settings and reducing lag distractions
Using verbal check-ins and digital signals to confirm understanding
Module 8: Applying Active Listening on the Job
⏳ 30 minutes
Integrating listening skills into performance reviews and coaching
Creating action plans and follow-up routines to reinforce learning
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Job Outlook
Customer Service and Support roles demand empathetic listening to resolve issues
Team Leads and Managers rely on these skills to build trust and drive engagement
Sales Representatives use active listening to uncover client needs and close deals
HR Professionals and Counselors need strong listening to guide conversations and mediate conflicts
Specification: Active Listening With Empathy: Soft Skills To Take Feedback
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