All You Need to Know About ServiceNow Administration

Module 1: Introduction to ServiceNow

⏳ 30 minutes

• Overview of the ServiceNow ecosystem, navigation, and key concepts.

• Introduction to the System Administrator role and core responsibilities.

Module 2: User & Role Administration

⏳ 45 minutes

• Managing users, groups, and roles.

• Role hierarchy and access control rules (ACLs).

Module 3: Tables, Fields & Forms

⏳ 60 minutes

• Creating and modifying tables and fields.

• Configuring forms, views, and related lists.

Module 4: ServiceNow Configuration & Customization

⏳ 60 minutes

• UI Policies, Client Scripts, and Dictionary configurations.

• Business Rules, Script Includes, and server-side scripting.

Module 5: Workflow & Automation

⏳ 60 minutes

• Creating and managing workflows using Flow Designer and Workflow Editor.

• Automating approvals, notifications, and task generation.

Module 6: Service Catalog & Request Management

⏳ 45 minutes

• Building catalog items, record producers, and order guides.

• Managing workflows and fulfillment processes.

Module 7: Reporting & Dashboards

⏳ 45 minutes

• Designing reports, visualizations, and real-time dashboards.

• Sharing, scheduling, and exporting reports.

Module 8: Import Sets & Integration Basics

⏳ 45 minutes

• Importing data via Import Sets and Transform Maps.

• Overview of integrations and web services (REST/SOAP).

Module 9: Certification Prep & Practice

⏳ 60 minutes

• Review of exam objectives and sample practice questions.

• Tips and resources to pass the ServiceNow CSA exam.

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