What will you in Docker for the Conflict Resolution Skills Course
Active Listening Techniques: Develop skills to listen effectively and empathetically during conflicts.
Strategic Communication: Learn appropriate verbal and non-verbal communication tactics to de-escalate tensions.
Conflict Management Plans: Create actionable plans to address and resolve conflicts constructively.
Understanding Conflict Dynamics: Recognize different conflict styles and approaches to manage them effectively.
Program Overview
1. Getting Started
⏳ Duration: 32 minutes
Introduction to the course objectives, structure, and expectations.
2. Active Listening Skills
⏳ Duration: 31 minutes
Explore the importance of active listening and recognize when to intervene in conflicts.
3. Communication Problems and Skills
⏳ Duration: 1 hour
Understand collaborative solutions and how to set the stage for effective communication
4. Usable Plan
⏳ Duration: 1 hour
Learn to move from positions to interests and create action plans for conflict resolution.
5. Course Wrap-up
⏳ Duration: 21 minutes
Summarize key learnings and complete the post-course survey.
Get certificate
Job Outlook
Career Opportunities: Enhances skills for roles such as Team Leader, HR Professional, and Customer Service Manager.
Industry Relevance: Applicable across various sectors where interpersonal interactions are pivotal.
Skill Development: Improves abilities in conflict management, communication, and collaboration.
Professional Growth: Supports career advancement by fostering a harmonious work environment.
Specification: Conflict Resolution Skills
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