What you will learn in Generative AI for Customer Support Specialization Course
- AI Chatbot Development: Build GPT-powered support agents
- Sentiment Analysis: Detect customer emotions in real-time
- Knowledge Base Automation: Generate FAQs/troubleshooting guides
- Omnichannel Integration: Deploy AI across email, chat, voice
- Performance Analytics: Measure AI agent effectiveness
Program Overview
AI Support Fundamentals
⏱️4 weeks
- Chatbot architecture options
- Intent recognition vs generative approaches
- Case Study: Zendesk’s AI implementation
Implementation Lab
⏱️5 weeks
- Dialogflow/IBM Watson hands-on
- Escalation protocol design
- Multilingual support setups
- Hands-on Project: Build a working chatbot
Optimization & Ethics
⏱️4 weeks
- Bias testing methodologies
- Continuous learning systems
- Compliance (GDPR, CCPA)
- Capstone: ROI analysis presentation
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Job Outlook
- Industry Demand:
- AI Support Specialist roles: 320% growth (2023-2024)
- Salaries: 72K130K (Glassdoor 2024)
- Adoption Rates:
- SaaS: 89%
- E-commerce: 76%
- Banking: 68%
Specification: Generative AI for Customer Support Specialization
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