What will you learn in Microsoft Cloud Support Associate Professional Certificate Course
Set up, configure, and troubleshoot Windows operating systems.
Implement Microsoft 365 services and use cloud tools for collaboration and support.
Identify and resolve customer technical issues with a focus on Microsoft Azure and Microsoft 365.
Understand IT support best practices and customer service principles.
Program Overview
1. Introduction to Technical Support
⏱️ 1 week
Topics: Support roles, troubleshooting steps, communication with users.
Hands-on: Simulated ticket resolution tasks.
2. Introduction to Microsoft Windows Operating Systems
⏱️ 2 weeks
Topics: Windows architecture, configuration, updates, troubleshooting.
Hands-on: OS setup, system recovery drills.
3. Microsoft 365 Fundamentals
⏱️ 2 weeks
Topics: Microsoft 365 tools (Outlook, Teams, OneDrive), admin console basics.
Hands-on: Navigating Microsoft 365, setting up accounts.
4. Microsoft Azure Fundamentals
⏱️ 2 weeks
Topics: Azure core services, subscriptions, cloud concepts.
Hands-on: Azure dashboard exploration, VM setup.
5. Troubleshooting Microsoft Technologies
⏱️ 2 weeks
Topics: Diagnosing system and cloud-based issues, escalation paths.
Hands-on: Realistic IT support scenarios.
6. Cloud Support Capstone
⏱️ 1 week
Topics: Final project simulating full-cycle customer support tasks.
Hands-on: Capstone with documentation, diagnosis, and resolution.
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Job Outlook
High demand for cloud-savvy support professionals.
Entry-level roles like Cloud Support Associate, Help Desk Technician, or IT Support Analyst.
Salary range: $45,000–$70,000 annually in most regions.
Growth area due to widespread adoption of Microsoft services in enterprises.
Specification: Microsoft Cloud Support Associate Professional Certificate
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