What will you learn in Microsoft Cloud Support Associate Professional Certificate Course
Set up, configure, and troubleshoot Windows operating systems.
Implement Microsoft 365 services and use cloud tools for collaboration and support.
Identify and resolve customer technical issues with a focus on Microsoft Azure and Microsoft 365.
Understand IT support best practices and customer service principles.
Program Overview
1. Introduction to Technical Support
⏱️ 1 week
Topics: Support roles, troubleshooting steps, communication with users.
Hands-on: Simulated ticket resolution tasks.
2. Introduction to Microsoft Windows Operating Systems
⏱️ 2 weeks
Topics: Windows architecture, configuration, updates, troubleshooting.
Hands-on: OS setup, system recovery drills.
3. Microsoft 365 Fundamentals
⏱️ 2 weeks
Topics: Microsoft 365 tools (Outlook, Teams, OneDrive), admin console basics.
Hands-on: Navigating Microsoft 365, setting up accounts.
4. Microsoft Azure Fundamentals
⏱️ 2 weeks
Topics: Azure core services, subscriptions, cloud concepts.
Hands-on: Azure dashboard exploration, VM setup.
5. Troubleshooting Microsoft Technologies
⏱️ 2 weeks
Topics: Diagnosing system and cloud-based issues, escalation paths.
Hands-on: Realistic IT support scenarios.
6. Cloud Support Capstone
⏱️ 1 week
Topics: Final project simulating full-cycle customer support tasks.
Hands-on: Capstone with documentation, diagnosis, and resolution.
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Job Outlook
High demand for cloud-savvy support professionals.
Entry-level roles like Cloud Support Associate, Help Desk Technician, or IT Support Analyst.
Salary range: $45,000–$70,000 annually in most regions.
Growth area due to widespread adoption of Microsoft services in enterprises.
Specification: Microsoft Cloud Support Associate Professional Certificate
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FAQs
- No prior IT or cloud background is required.
- The course is structured for complete beginners.
- Basic computer literacy is sufficient to start.
- Hands-on labs guide you step by step.
- It builds a foundation from zero before moving to Microsoft 365 and Azure.
- Yes, it is designed for entry-level IT/cloud roles.
- Covers practical skills in troubleshooting, Azure, and Microsoft 365.
- Helps you qualify for roles like Cloud Support Associate, Help Desk Tech, or IT Support Analyst.
- Employers value Microsoft ecosystem knowledge.
- Pairing the course with networking or internships increases opportunities.
- This is not an official Microsoft certification exam.
- It focuses on applied skills, not just theory.
- Provides strong preparation for Microsoft Certified: Azure Fundamentals or MS-900.
- Acts as a stepping stone toward advanced certifications.
- Adds a recognized completion certificate to your resume.
- Simulated ticket resolution for IT support scenarios.
- Configuring and troubleshooting Windows OS.
- Setting up Microsoft 365 accounts and tools.
- Deploying and managing Azure resources.
- A capstone project replicating real support workflows.
- The course teaches foundational Microsoft cloud concepts.
- Skills in Windows, Microsoft 365, and Azure remain core industry needs.
- Focuses on troubleshooting and support practices, which are evergreen.
- Prepares you to adapt as Microsoft updates its tools.
- Encourages progression to updated Microsoft certifications.
