What will you learn in Satisfaction Guaranteed: Develop Customer Loyalty Online Course
Explore effective customer loyalty strategies like loyalty programs, dynamic remarketing, and post-purchase follow-ups.
Analyze e‑commerce performance using Shopify analytics, revenue metrics, conversion rates, and heatmaps.
Design and interpret customer satisfaction surveys and feedback mechanisms to enhance retention.
Build job-ready portfolios: create a resume, elevator pitch, and mock interview prep using the STAR method.
Program Overview
Module 1: Build Loyalty Strategies
⏳ ~3 hours
Topics: Importance of loyalty, rewards programs, remarketing tactics, sentiment follow-ups.
Hands‑on: Assignments include designing a loyalty program, writing customer surveys, and reflection prompts.
Module 2: Analyze Store Performance
⏳ ~5 hours
Topics: Shopify data analysis, growth monitoring, product performance insights, optimizing product offerings with heatmaps.
Hands‑on: Activities: heatmap optimization, underperforming product analysis, CPC/ROI case studies.
Module 3: Prepare for Marketing Roles
⏳ ~3 hours
Topics: Career-building guidance including portfolio creation, resumes, cover letters, interview prep with AI tips.
Hands‑on: Assignments: develop marketing proposals, refine career docs, practice STAR interview answers.
Module 4: Certificate & AI Reflection
⏳ ~2 hours
Topics: Review of Google certificate content and leveraging AI for campaign ideas and persona insights.
Hands‑on: End-of-course assessments and reflections.
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Job Outlook
Equips learners for roles such as Customer Loyalty Specialist, CRM Analyst, Digital Marketing Coordinator, and E‑commerce Manager.
Capstone career prep makes it suitable for entry-level marketing jobs and helps prepare for portfolio interviews.
Specification: Satisfaction Guaranteed: Develop Customer Loyalty Online
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