What you will learn in Akamai Customer Consulting and Support Professional Certificate Course
- Master Akamai’s content delivery network (CDN) and edge computing solutions
- Troubleshoot common web performance and security issues
- Implement Akamai configurations for optimal content delivery
- Analyze traffic patterns using Akamai’s diagnostic tools
- Develop customer support best practices for technical consulting
- Understand web protocols (DNS, HTTP/HTTPS, TCP/IP) in depth
- Resolve security threats including DDoS attacks and API abuses
Program Overview
Internet Fundamentals & Akamai Platform
⏱️4-5 weeks
- This foundation module explores internet infrastructure, including DNS hierarchy, TCP/IP protocols, and HTTP/HTTPS transactions.
- Students navigate Akamai Control Center, configure basic property settings, and interpret diagnostic reports. Hands-on labs simulate real troubleshooting scenarios.
Content Delivery Optimization
⏱️5-6 weeks
- Focusing on Akamai’s caching mechanisms, this section teaches cache control headers, content prefetching, and image optimization techniques.
- Students configure edge servers, implement adaptive media delivery, and troubleshoot slow-loading assets using Real User Monitoring (RUM) data.
Web Application Security
⏱️ 6-7 weeks
- Covering Akamai’s security solutions, this module implements Kona Site Defender rules, configures Web Application Firewall (WAF) policies, and analyzes attack patterns.
- Students practice mitigating OWASP Top 10 vulnerabilities and respond to simulated DDoS attacks.
API & Media Delivery Support
⏱️ 5-6 weeks
- This technical deep dive focuses on API acceleration, media streaming protocols (HLS/DASH), and token authentication systems.
- Students troubleshoot broken API endpoints, optimize video bitrates, and configure geo-blocking policies for content restrictions.
Customer Consulting Skills
⏱️ 4-5 weeks
- Developing professional competencies, this module teaches technical communication strategies, ticket documentation standards, and escalation procedures.
- Students practice translating technical issues into business impact reports and conduct mock client consultations.
Capstone Project
⏱️8-10 weeks
- Students resolve a complex, multi-phase customer case study involving performance degradation and security incidents.
- The project includes root cause analysis, solution implementation, client presentation, and post-mortem documentation following Akamai’s support methodologies.
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Job Outlook
- Salary range: 65K110K for CDN support roles
- Industry demand: 20% growth for edge computing specialists
- Top employers: Akamai partners, digital agencies, e-commerce companies
- Career paths: Support Engineer → Solutions Architect → Delivery Manager
- Certification value: Recognized by Akamai’s partner ecosystem
Explore More Learning Paths
Enhance your customer support expertise and business knowledge with these carefully selected learning paths. Whether it’s improving operations, mastering AI tools, or strengthening soft skills, these resources will help you grow professionally.
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Specification: Akamai Customer Consulting and Support Professional Certificate Course
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FAQs
- Yes—it’s beginner-friendly. Designed for individuals with no prior tech or STEM experience, this program opens opportunities in technical support roles through Akamai’s Technical Academy (ATA) initiative.
You’ll build hands-on proficiency in:
- Internet infrastructure fundamentals—TCP/IP, DNS, HTTP/HTTPS, Linux administration
- Content delivery and performance using Akamai’s CDN tools
- Security management and troubleshooting, including incident response
- Diagnostic workflows using Akamai tools
Additionally, you’ll learn core customer-facing consulting skills like documentation practices and communicating technical issues in business terms.
- The program consists of six self-paced courses, designed to be completed in about 4 months at 10 hours per week
- Coursera also references a standard timeline of six months at 8 hours per week, offering additional flexibility.
- Graduates receive a career-ready credential, a shareable certificate, and an open digital badge via Credly.
- Akamai’s ATA initiative also connects credential holders to entry-level job opportunities in technical consulting, support engineering, and security operations.
5. How valuable is this certificate for launching a tech career in customer support or consulting?
- Supported by Akamai’s own training arm, the program grants industry credibility and practical skills relevant to support and consulting roles.
- Salary estimates for these roles typically range between $90K and $150K, and Akamai projects expect industry growth of 25% for these positions.
- Testimonials from ATA graduates (e.g. individuals with non-STEM backgrounds) confirm this pathway can directly lead to internships and roles within Akamai’s operations.
