What you will learn in Akamai Customer Consulting and Support Professional Certificate Course
- Master Akamai’s content delivery network (CDN) and edge computing solutions
- Troubleshoot common web performance and security issues
- Implement Akamai configurations for optimal content delivery
- Analyze traffic patterns using Akamai’s diagnostic tools
- Develop customer support best practices for technical consulting
- Understand web protocols (DNS, HTTP/HTTPS, TCP/IP) in depth
- Resolve security threats including DDoS attacks and API abuses
Program Overview
Internet Fundamentals & Akamai Platform
⏱️4-5 weeks
- This foundation module explores internet infrastructure, including DNS hierarchy, TCP/IP protocols, and HTTP/HTTPS transactions.
- Students navigate Akamai Control Center, configure basic property settings, and interpret diagnostic reports. Hands-on labs simulate real troubleshooting scenarios.
Content Delivery Optimization
⏱️5-6 weeks
- Focusing on Akamai’s caching mechanisms, this section teaches cache control headers, content prefetching, and image optimization techniques.
- Students configure edge servers, implement adaptive media delivery, and troubleshoot slow-loading assets using Real User Monitoring (RUM) data.
Web Application Security
⏱️ 6-7 weeks
- Covering Akamai’s security solutions, this module implements Kona Site Defender rules, configures Web Application Firewall (WAF) policies, and analyzes attack patterns.
- Students practice mitigating OWASP Top 10 vulnerabilities and respond to simulated DDoS attacks.
API & Media Delivery Support
⏱️ 5-6 weeks
- This technical deep dive focuses on API acceleration, media streaming protocols (HLS/DASH), and token authentication systems.
- Students troubleshoot broken API endpoints, optimize video bitrates, and configure geo-blocking policies for content restrictions.
Customer Consulting Skills
⏱️ 4-5 weeks
- Developing professional competencies, this module teaches technical communication strategies, ticket documentation standards, and escalation procedures.
- Students practice translating technical issues into business impact reports and conduct mock client consultations.
Capstone Project
⏱️8-10 weeks
- Students resolve a complex, multi-phase customer case study involving performance degradation and security incidents.
- The project includes root cause analysis, solution implementation, client presentation, and post-mortem documentation following Akamai’s support methodologies.
Get certificate
Job Outlook
- Salary range: 65K110K for CDN support roles
- Industry demand: 20% growth for edge computing specialists
- Top employers: Akamai partners, digital agencies, e-commerce companies
- Career paths: Support Engineer → Solutions Architect → Delivery Manager
- Certification value: Recognized by Akamai’s partner ecosystem
Specification: Akamai Customer Consulting and Support Professional Certificate
|
