What you will learn in Akamai Customer Consulting and Support Professional Certificate Course
- Master Akamai’s content delivery network (CDN) and edge computing solutions
- Troubleshoot common web performance and security issues
- Implement Akamai configurations for optimal content delivery
- Analyze traffic patterns using Akamai’s diagnostic tools
- Develop customer support best practices for technical consulting
- Understand web protocols (DNS, HTTP/HTTPS, TCP/IP) in depth
- Resolve security threats including DDoS attacks and API abuses
Program Overview
Internet Fundamentals & Akamai Platform
⏱️4-5 weeks
- This foundation module explores internet infrastructure, including DNS hierarchy, TCP/IP protocols, and HTTP/HTTPS transactions.
- Students navigate Akamai Control Center, configure basic property settings, and interpret diagnostic reports. Hands-on labs simulate real troubleshooting scenarios.
Content Delivery Optimization
⏱️5-6 weeks
- Focusing on Akamai’s caching mechanisms, this section teaches cache control headers, content prefetching, and image optimization techniques.
- Students configure edge servers, implement adaptive media delivery, and troubleshoot slow-loading assets using Real User Monitoring (RUM) data.
Web Application Security
⏱️ 6-7 weeks
- Covering Akamai’s security solutions, this module implements Kona Site Defender rules, configures Web Application Firewall (WAF) policies, and analyzes attack patterns.
- Students practice mitigating OWASP Top 10 vulnerabilities and respond to simulated DDoS attacks.
API & Media Delivery Support
⏱️ 5-6 weeks
- This technical deep dive focuses on API acceleration, media streaming protocols (HLS/DASH), and token authentication systems.
- Students troubleshoot broken API endpoints, optimize video bitrates, and configure geo-blocking policies for content restrictions.
Customer Consulting Skills
⏱️ 4-5 weeks
- Developing professional competencies, this module teaches technical communication strategies, ticket documentation standards, and escalation procedures.
- Students practice translating technical issues into business impact reports and conduct mock client consultations.
Capstone Project
⏱️8-10 weeks
- Students resolve a complex, multi-phase customer case study involving performance degradation and security incidents.
- The project includes root cause analysis, solution implementation, client presentation, and post-mortem documentation following Akamai’s support methodologies.
Get certificate
Job Outlook
- Salary range: 65K110K for CDN support roles
- Industry demand: 20% growth for edge computing specialists
- Top employers: Akamai partners, digital agencies, e-commerce companies
- Career paths: Support Engineer → Solutions Architect → Delivery Manager
- Certification value: Recognized by Akamai’s partner ecosystem
Specification: Akamai Customer Consulting and Support Professional Certificate
|
FAQs
- Yes—it’s beginner-friendly. Designed for individuals with no prior tech or STEM experience, this program opens opportunities in technical support roles through Akamai’s Technical Academy (ATA) initiative.
You’ll build hands-on proficiency in:
- Internet infrastructure fundamentals—TCP/IP, DNS, HTTP/HTTPS, Linux administration
- Content delivery and performance using Akamai’s CDN tools
- Security management and troubleshooting, including incident response
- Diagnostic workflows using Akamai tools
Additionally, you’ll learn core customer-facing consulting skills like documentation practices and communicating technical issues in business terms.
- The program consists of six self-paced courses, designed to be completed in about 4 months at 10 hours per week
- Coursera also references a standard timeline of six months at 8 hours per week, offering additional flexibility.
- Graduates receive a career-ready credential, a shareable certificate, and an open digital badge via Credly.
- Akamai’s ATA initiative also connects credential holders to entry-level job opportunities in technical consulting, support engineering, and security operations.
a
5. How valuable is this certificate for launching a tech career in customer support or consulting?
- Supported by Akamai’s own training arm, the program grants industry credibility and practical skills relevant to support and consulting roles.
- Salary estimates for these roles typically range between $90K and $150K, and Akamai projects expect industry growth of 25% for these positions.
- Testimonials from ATA graduates (e.g. individuals with non-STEM backgrounds) confirm this pathway can directly lead to internships and roles within Akamai’s operations.
Akamai Customer Consulting and Support Professional Certificate
