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Akamai Customer Consulting and Support Professional Certificate

Akamai’s specialized program delivers deep CDN and edge computing support training, ideal for technical consultants in the content delivery ecosystem.

access

Lifetime

level

Beginner

certificate

Certificate of completion

language

English

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What you will learn

  • Master Akamai’s content delivery network (CDN) and edge computing solutions
  • Troubleshoot common web performance and security issues
  • Implement Akamai configurations for optimal content delivery
  • Analyze traffic patterns using Akamai’s diagnostic tools

  • Develop customer support best practices for technical consulting
  • Understand web protocols (DNS, HTTP/HTTPS, TCP/IP) in depth
  • Resolve security threats including DDoS attacks and API abuses

Program Overview

Internet Fundamentals & Akamai Platform

⏱️4-5 weeks

  • This foundation module explores internet infrastructure, including DNS hierarchy, TCP/IP protocols, and HTTP/HTTPS transactions.
  • Students navigate Akamai Control Center, configure basic property settings, and interpret diagnostic reports. Hands-on labs simulate real troubleshooting scenarios.

Content Delivery Optimization

⏱️5-6 weeks

  • Focusing on Akamai’s caching mechanisms, this section teaches cache control headers, content prefetching, and image optimization techniques.
  • Students configure edge servers, implement adaptive media delivery, and troubleshoot slow-loading assets using Real User Monitoring (RUM) data.

Web Application Security

⏱️ 6-7 weeks

  • Covering Akamai’s security solutions, this module implements Kona Site Defender rules, configures Web Application Firewall (WAF) policies, and analyzes attack patterns.
  • Students practice mitigating OWASP Top 10 vulnerabilities and respond to simulated DDoS attacks.

API & Media Delivery Support

⏱️ 5-6 weeks

  • This technical deep dive focuses on API acceleration, media streaming protocols (HLS/DASH), and token authentication systems.
  • Students troubleshoot broken API endpoints, optimize video bitrates, and configure geo-blocking policies for content restrictions.

Customer Consulting Skills

⏱️ 4-5 weeks

  • Developing professional competencies, this module teaches technical communication strategies, ticket documentation standards, and escalation procedures.
  • Students practice translating technical issues into business impact reports and conduct mock client consultations.

Capstone Project

⏱️8-10 weeks

  • Students resolve a complex, multi-phase customer case study involving performance degradation and security incidents.
  • The project includes root cause analysis, solution implementation, client presentation, and post-mortem documentation following Akamai’s support methodologies.

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Job Outlook

  • Salary range: 65K110K for CDN support roles
  • Industry demand: 20% growth for edge computing specialists
  • Top employers: Akamai partners, digital agencies, e-commerce companies
  • Career paths: Support Engineer → Solutions Architect → Delivery Manager
  • Certification value: Recognized by Akamai’s partner ecosystem
9.7Expert Score
Highly Recommended
Master CDN support and consulting with Akamai's official program covering content delivery optimization, web security, and technical client services.
Value
9.3
Price
9.3
Skills
9.6
Information
9.6
PROS
  • Hands-on with actual Akamai tools
  • Covers both performance and security
  • Includes rare media delivery content
  • Develops consulting soft skills
CONS
  • Highly vendor-specific
  • Requires networking fundamentals
  • Limited cloud architecture content

Specification: Akamai Customer Consulting and Support Professional Certificate

access

Lifetime

level

Beginner

certificate

Certificate of completion

language

English

Akamai Customer Consulting and Support Professional Certificate
Akamai Customer Consulting and Support Professional Certificate
Course | Career Focused Learning Platform
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