What you will learn in AWS Cloud Support Associate Professional Certificate Course
Master core AWS services such as EC2, S3, RDS, and IAM.
Develop troubleshooting and customer support skills for cloud environments.
Understand cloud security, networking, and automation best practices.
Build a portfolio of hands-on projects using the AWS Management Console.
Program Overview
Introduction to Information Technology and AWS Cloud
⏱️6 Hours
- Explore the roles, responsibilities, and skills required for successful product management.
- Understand the end-to-end product management lifecycle and value creation.
AWS Cloud Technical Essentials
⏱️21 hours
- Describe terminology and concepts related to AWS services.
- Articulate key concepts of AWS security measures and IAM.
- Understand AWS database and storage offerings.
Skills and Best Practices for Cloud Support Associates
⏱️4 Hours
- Learn best practices for the Cloud Support Associate role.
- Understand tools such as automation and generative AI.
- Develop troubleshooting methodologies and customer interaction skills.
Cloud Support Case Studies and Customer Engagement
⏱️6 Hours
- Analyze real-world scenarios to apply support skills.
- Enhance customer communication during critical events.
Monitoring, Troubleshooting, and Security in AWS
⏱️8 Hours
- Implement processes to efficiently track and analyze incidents.
- Master advanced troubleshooting techniques.
Automation and Scripting for AWS Support
⏱️7 Hours
- Learn automation scripting to streamline support tasks.
- Understand serverless architectures and AWS Lambda.
Capstone: Preparing to Work as a Cloud Support Associate
⏱️10 Hours
Apply skills in a multi-part project simulating real-world support scenarios.
Prepare for job applications with resume and interview guidance.
Get certificate
Job Outlook
- Proficiency in AWS cloud support is valuable for roles such as Cloud Support Associate, Technical Support Engineer, and Systems Administrator.
- Skills acquired in this certificate are applicable across various industries, including technology, finance, healthcare, and education.
- Completing this certificate can enhance your qualifications for positions that require cloud infrastructure management and customer support expertise.
Specification: AWS Cloud Support Associate Professional Certificate
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