What will you in GenAI for Professionals: 10x Your Productivity Course
- Understand the fundamentals of Generative AI and its role in IT operations.
- Apply GenAI tools to automate IT workflows, documentation, and scripting.
- Use ChatGPT and Microsoft Copilot to assist in ticket resolution, coding, and reporting.
- Enhance productivity in IT support, DevOps, and infrastructure management.
- Explore real-world applications of GenAI across IT service delivery.
Program Overview
Module 1: Introduction to Generative AI in IT
⏳ 30 minutes
What is Generative AI and its relevance to IT professionals.
Overview of ChatGPT, Copilot, and other GenAI tools in the IT context.
Module 2: IT Support & Ticket Resolution with ChatGPT
⏳ 45 minutes
Using GenAI to assist with troubleshooting and ticket summaries.
Automating knowledge base creation and IT documentation.
Module 3: GenAI for IT Scripting & Automation
⏳ 60 minutes
Generating PowerShell, Bash, and Python scripts using LLMs.
Real-world use cases for configuration and automation tasks.
Module 4: DevOps Efficiency with GenAI
⏳ 60 minutes
Enhancing CI/CD pipelines and infrastructure-as-code with GenAI.
Assisting in Docker, YAML, and Git workflows.
Module 5: Reporting, Documentation & Email Writing
⏳ 45 minutes
Generating IT reports, system logs summaries, and email responses.
Creating SOPs and process documentation using AI.
Module 6: Responsible AI Use in IT Workflows
⏳ 30 minutes
Governance, ethics, and limitations of GenAI in IT.
Maintaining data privacy and avoiding automation pitfalls.
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Job Outlook
- High Demand: IT professionals with GenAI skills are highly sought after in modern tech teams.
- Career Advancement: Enables faster ticket resolution, better reporting, and infrastructure automation.
- Salary Potential: $70K–$130K+ for IT roles with GenAI tool expertise.
- Freelance Opportunities: IT documentation, automation setup, and ChatGPT-based support solutions.
Specification: GenAI for Professionals: 10x Your Productivity
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