What you will learn in Google IT Support Professional Certificate Course
Gain foundational knowledge in IT support, including computer hardware, software, networking, and troubleshooting.
Develop skills in system administration, operating systems, and IT infrastructure services.
Understand the principles of IT security and how to protect systems against threats.
Learn to utilize AI tools to enhance productivity in IT support tasks.
Program Overview
Technical Support Fundamentals
⏱️22 Hours
- Introduction to the world of IT.
- Understanding computer hardware, software, the internet, and troubleshooting.
The Bits and Bytes of Computer Networking
⏱️24 hours
- Learn about networking concepts, protocols, and cloud computing.
- Practical applications and network troubleshooting techniques.
Operating Systems and You: Becoming a Power User
⏱️28 Hours
- Explore operating systems, system management, and hardware configuration.
- Manage software and users, and configure hardware.
System Administration and IT Infrastructure Services
⏱️24 Hours
- Understand infrastructure services, directory services, and cloud resources.
- Manage computers and users in a business setting.
IT Security: Defense Against the Digital Dark Arts
⏱️28 Hours
- Introduction to IT security concepts, tools, and best practices.
- Protect networks and data, and understand encryption algorithms.
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Job Outlook
- Proficiency in IT support is valuable for roles such as IT Support Specialist, Help Desk Technician, and Technical Support Representative.
- Skills acquired in this certificate are applicable across various industries, including technology, finance, healthcare, and education.
- Completing this certificate can enhance your qualifications for positions that require foundational IT support knowledge.
Specification: Google IT Support Professional Certificate
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FAQs
- Covers troubleshooting, system administration, and networking
- Teaches operating systems, security, and cloud fundamentals
- Focuses on practical IT support skills for real-world scenarios
- Prepares learners for the Google IT Support Professional role
- Absolute beginners with no prior IT experience
- Students exploring IT careers
- Professionals transitioning into technical support roles
- Anyone seeking entry-level IT certifications
- Troubleshooting hardware and software issues
- Managing operating systems and networks
- Implementing security best practices
- Communicating effectively in IT support scenarios
- Designed for learners with zero IT background
- Step-by-step guidance on all technical topics
- Interactive exercises to reinforce learning
- Builds confidence for entry-level IT roles
- Prepares for roles like IT Support Specialist or Help Desk Technician
- Builds a strong foundation for advanced IT certifications
- Enhances employability in tech support and networking roles
- Provides hands-on skills valued by employers globally
