What you will learn
- Gain hands-on experience with troubleshooting, networking, system administration, and security.
- Learn how to install and configure computer systems, manage software, and diagnose hardware issues.
- Develop skills in customer support and problem-solving for real-world IT scenarios.
- Explore networking concepts, including TCP/IP, DNS, and cloud computing.
- Understand Linux commands, system administration, and security best practices.
- Prepare for industry-recognized certifications like CompTIA A+.
- Complete practical labs and real-world projects to build job-ready IT skills.
Program Overview
Technical Support Fundamentals
⏱️4-6 weeks
This section introduces the basics of IT support, troubleshooting techniques, and customer service skills.
- Learn the fundamentals of operating systems, hardware, and software.
- Understand the role of IT support specialists in different industries.
- Explore problem-solving methodologies for technical issues.
- Get introduced to industry tools used in IT troubleshooting.
Project Initiation and Planning
⏱️ 6-8 weeks
Learn the foundations of computer networks, including protocols, network security, and troubleshooting.
- Understand how networks operate, including TCP/IP and DNS.
- Learn to configure routers, firewalls, and wireless connections.
- Troubleshoot common network issues using command-line tools.
- Explore cloud computing and virtual networking concepts.
Operating Systems and System Administration
⏱️8-12 weeks
This module focuses on managing operating systems, user accounts, and system security.
- Learn Linux and Windows operating system fundamentals.
- Explore system administration tools and automation techniques.
- Manage users, permissions, and security settings.
- Understand disk management, file systems, and process control.
IT Security: Defense Against Digital Threats
⏱️10-12 weeks
Gain an understanding of cybersecurity principles, best practices, and threat prevention strategies.
- Learn about authentication, encryption, and firewall protection.
- Understand malware detection, phishing attacks, and data security.
- Explore risk management and IT security compliance frameworks.
- Develop skills in incident response and security monitoring.
Google IT Support Capstone Project
⏱️12-15 weeks
Apply your knowledge to real-world IT problems and complete a hands-on support project.
- Troubleshoot complex IT issues and provide technical solutions.
- Use system administration and networking skills in real-world scenarios.
- Develop IT documentation and customer support strategies.
- Gain practical experience to prepare for IT support roles.
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Job Outlook
- The demand for IT support specialists is projected to grow by 15 percent by 2030 (U.S. Bureau of Labor Statistics).
- IT support professionals work in various industries, including technology, healthcare, finance, and government.
- Entry-level IT support specialists earn between $45,000 – $65,000 per year, with experienced professionals making $70,000 – $90,000.
- Employers look for candidates with skills in troubleshooting, networking, and IT security.
- This certification prepares learners for roles such as IT Support Specialist, Help Desk Technician, and Systems Administrator.
- IT support careers offer growth opportunities in network administration, cybersecurity, and cloud computing.
Specification: Google IT Support Professional Certificate
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