What you will learn
This professional certificate program provides comprehensive training for individuals aspiring to enter the IT support field.
Learners will develop skills in hardware and software troubleshooting, system administration, and customer service.
The curriculum covers networking fundamentals, including TCP/IP, DNS, and troubleshooting connectivity issues.
- Participants will gain proficiency in operating systems like Windows and Linux, focusing on installation, configuration, and maintenance.
The program emphasizes security concepts, teaching how to identify and mitigate potential threats.
Hands-on labs and real-world scenarios ensure practical experience in resolving technical support challenges.
By completion, students will be prepared for entry-level IT support roles, equipped with both technical and soft skills.
Program Overview
Introduction to Technical Support
⏱️ 4-5 Hours
- Understand the roles and responsibilities of technical support professionals.
- Explore various career paths within IT support.
- Develop a customer-centric mindset essential for effective support.
- Learn about common support tools and channels used in the industry.
Computer Hardware and Software
⏱️ 10-12 hours
- Dive into the components of computer systems and their functions.
- Learn about operating system installation, configuration, and management.
- Explore software applications and their troubleshooting methodologies.
- Gain insights into peripheral devices and their integration with systems.
Networking and Security Fundamentals
⏱️ 12-15 hours
- Understand networking concepts, including protocols, topologies, and architectures.
- Learn about IP addressing, subnetting, and network troubleshooting.
- Explore fundamental cybersecurity principles and best practices.
- Identify common security threats and methods to mitigate them.
Technical Support Case Studies and Capstone
⏱️ 8-10 hours
- Apply acquired knowledge to real-world technical support scenarios.
- Engage in hands-on labs simulating common IT support tasks.
- Develop problem-solving strategies for complex technical issues.
- Prepare for the job market with resume-building and interview preparation guidance.
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Job Outlook
The demand for IT support specialists is robust, with over 347,000 job openings in the U.S. and an average entry-level salary of $52,000.
The U.S. Bureau of Labor Statistics projects a 9% growth in IT support roles through 2030, indicating steady demand.
Technical support skills are applicable across various industries, including technology, healthcare, finance, and education.
Entry-level positions offer pathways to advanced roles in system administration, network engineering, and cybersecurity.
Employers value certifications from recognized institutions like IBM, enhancing employability and career progression.
The global nature of IT support allows for opportunities both domestically and internationally.
Continuous technological advancements ensure the ongoing need for skilled IT support professionals.
Remote support roles are becoming more prevalent, offering flexible work arrangements.
The program equips learners with transferable skills applicable to various IT domains.
Networking opportunities within the program can lead to mentorship and job referrals.
Specification: IBM IT Support Professional Certificate
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