What will you in Introduction to Service Management with ITIL 4 Course
- Understand the core principles and standards of ITIL 4
- Learn about the four dimensions of service management
- Explore the ITIL service value chain and its components
- Gain insights into continual improvement and its application
- Prepare effectively for the ITIL 4 Foundation certification exam
Program Overview
Introduction to ITIL 4
⏳ 30 minutes
Overview of ITIL 4 and its importance in today’s business landscape
Key terminology and concepts foundational to service management
The Four Dimensions of Service Management
⏳ 45 minutes
Explanation of Organizations & People, Information & Technology, Partners & Suppliers, and Value Streams & Processes
Insight into how these dimensions work together in service delivery
The ITIL Service Value System
⏳ 1 hour
In-depth coverage of the Service Value System (SVS) components
Understanding the service value chain and its related activities
Continual Improvement
⏳ 45 minutes
Detailed walkthrough of the continual improvement model
Practical strategies for applying continual improvement in organizations
Preparing for the ITIL 4 Foundation Exam
⏳ 30 minutes
Review of key concepts, exam tips, and practice questions
Final guidance for confidently attempting the certification exam
Get certificate
Job Outlook
ITIL 4-certified professionals are highly sought after in IT, finance, healthcare, and public sector roles
Roles such as IT Service Manager, ITIL Consultant, and Service Delivery Manager value this certification
Strong salary potential and career advancement in service management and operations
Increasing demand for ITIL knowledge in freelance consulting and digital transformation projects
Specification: Introduction to Service Management with ITIL 4
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