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Microsoft IT Support Specialist Professional Certificate

A job-ready IT support certificate from Microsoft that blends tech fundamentals with cloud awareness and career tools—ideal for beginners breaking into tech.

access

Lifetime

level

Beginner

certificate

Certificate of completion

language

English

What will you learn in Microsoft IT Support Specialist Professional Certificate Course

  • Understand core computer hardware, software, and operating systems.

  • Build foundational networking and cybersecurity knowledge.

  • Manage users, devices, and systems using administrative tools.

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  • Troubleshoot common IT issues using real-world support methods.

  • Navigate Microsoft Azure for cloud-based support environments.

  • Prepare for entry-level IT roles with practical, job-ready skills.

Program Overview

1. Introduction to Computers and Operating Systems

🕒 Duration: 1 week

  • Topics: Hardware components, OS architecture, file systems.

  • Hands-on: Install and configure operating systems.

2. Networking and Security Foundations

🕒 Duration: 2 weeks

  • Topics: IP addressing, DNS, firewalls, malware prevention.

  • Hands-on: Network setup tasks and secure system configuration.

3. Computer Administration and Management

🕒 Duration: 2 weeks

  • Topics: Device drivers, user permissions, command-line utilities.

  • Hands-on: Manage users and devices with system tools.

4. Troubleshooting and Support

🕒 Duration: 2 weeks

  • Topics: Diagnosing hardware/software issues, helpdesk tools.

  • Hands-on: Interactive support simulations and repair tasks.

5. Microsoft Azure Fundamentals

🕒 Duration: 2 weeks

  • Topics: Cloud concepts, Azure services, identity and governance.

  • Hands-on: Deploy virtual machines and storage in Azure.

6. Career Planning and Next Steps

🕒 Duration: 1 week

  • Topics: Resume and portfolio creation, interview readiness.

  • Hands-on: Build and refine a job-ready professional profile.

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Job Outlook

  • High demand for IT support specialists across industries.

  • Entry-level roles such as Help Desk Technician, IT Support Specialist, or Desktop Support Analyst.

  • Salary Range: $45,000–$65,000/year in the U.S. (higher with cloud or networking experience).

  • Excellent path to roles in cybersecurity, network admin, or cloud support.

  • Freelance or remote support opportunities also growing rapidly.

9.7Expert Score
Highly Recommendedx
The Microsoft IT Support Certificate provides a structured, accessible path into IT. It stands out for its Azure integration, career prep focus, and practical tasks that build confidence and employability in the tech industry.
Value
9
Price
9.2
Skills
9.4
Information
9.5
PROS
  • Strong beginner support with real-world examples.
  • Includes cloud (Azure) basics – a big plus for modern IT.
  • Certification backed by Microsoft enhances credibility.
CONS
  • More Windows-focused than Linux/Mac environments.
  • Less depth for advanced networking or scripting skills.

Specification: Microsoft IT Support Specialist Professional Certificate

access

Lifetime

level

Beginner

certificate

Certificate of completion

language

English

Microsoft IT Support Specialist Professional Certificate
Microsoft IT Support Specialist Professional Certificate
Course | Career Focused Learning Platform
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