Microsoft IT Support Specialist Professional Certificate
A job-ready IT support certificate from Microsoft that blends tech fundamentals with cloud awareness and career tools—ideal for beginners breaking into tech.
What will you learn in Microsoft IT Support Specialist Professional Certificate Course
Understand core computer hardware, software, and operating systems.
Build foundational networking and cybersecurity knowledge.
Manage users, devices, and systems using administrative tools.
Troubleshoot common IT issues using real-world support methods.
Navigate Microsoft Azure for cloud-based support environments.
Prepare for entry-level IT roles with practical, job-ready skills.
Program Overview
1. Introduction to Computers and Operating Systems
🕒 Duration: 1 week
Topics: Hardware components, OS architecture, file systems.
Hands-on: Install and configure operating systems.
2. Networking and Security Foundations
🕒 Duration: 2 weeks
Topics: IP addressing, DNS, firewalls, malware prevention.
Hands-on: Network setup tasks and secure system configuration.
3. Computer Administration and Management
🕒 Duration: 2 weeks
Topics: Device drivers, user permissions, command-line utilities.
Hands-on: Manage users and devices with system tools.
4. Troubleshooting and Support
🕒 Duration: 2 weeks
Topics: Diagnosing hardware/software issues, helpdesk tools.
Hands-on: Interactive support simulations and repair tasks.
5. Microsoft Azure Fundamentals
🕒 Duration: 2 weeks
Topics: Cloud concepts, Azure services, identity and governance.
Hands-on: Deploy virtual machines and storage in Azure.
6. Career Planning and Next Steps
🕒 Duration: 1 week
Topics: Resume and portfolio creation, interview readiness.
Hands-on: Build and refine a job-ready professional profile.
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Job Outlook
High demand for IT support specialists across industries.
Entry-level roles such as Help Desk Technician, IT Support Specialist, or Desktop Support Analyst.
Salary Range: $45,000–$65,000/year in the U.S. (higher with cloud or networking experience).
Excellent path to roles in cybersecurity, network admin, or cloud support.
Freelance or remote support opportunities also growing rapidly.
- Strong beginner support with real-world examples.
- Includes cloud (Azure) basics – a big plus for modern IT.
- Certification backed by Microsoft enhances credibility.
- More Windows-focused than Linux/Mac environments.
- Less depth for advanced networking or scripting skills.
Specification: Microsoft IT Support Specialist Professional Certificate
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