Salesforce Training Course: Admin & App Builder

Module 1: Data Model, Objects & Fields

⏳ 2 hours

• Topics: Standard vs. custom objects; field types & dependencies; lookup vs. master-detail relationships

• Hands-on: Create/customize objects and fields; configure search layouts

Module 2: Security Model

⏳ 2 hours

• Topics: Profiles, permission sets, role hierarchy, sharing rules, field-level security

• Hands-on: Implement org-wide defaults and record-level sharing

Module 3: Business Logic, Formulas & Validations

⏳ 2 hours

• Topics: Formula fields, validation rules, roll-up summaries, record types

• Hands-on: Build formulas and validation rules to enforce data quality

Module 4: Process Automation

⏳ 2 hours

• Topics: Workflow rules, approval processes, Flow Builder basics

• Hands-on: Design workflows and a multi-step approval flow

Module 5: Sales Cloud Fundamentals

⏳ 2 hours

• Topics: Leads, opportunities, accounts & contacts, campaign management

• Hands-on: Configure lead conversion and opportunity stages

Module 6: Service Cloud Fundamentals

⏳ 2 hours

• Topics: Case management, email-to-case, web-to-case, assignment & escalation rules

• Hands-on: Automate case creation and resolution workflows

Module 7: Data Management

⏳ 2 hours

• Topics: Data import/export, Data Loader, duplicate management, backups

• Hands-on: Perform data loads and implement duplicate rules

Module 8: Reports & Dashboards

⏳ 2 hours

• Topics: Tabular, summary, matrix & joined reports; dynamic dashboards

• Hands-on: Create custom reports, dashboards, and chart components

Module 9: Salesforce1 & Mobile App

⏳ 2 hours

• Topics: Salesforce Mobile configurations, compact layouts, mobile cards

• Hands-on: Customize the Salesforce1 mobile app interface

Module 10: Lightning App Builder

⏳ 2 hours

• Topics: Lightning pages, components, App Builder layouts

• Hands-on: Build a custom Lightning app and page with components

Module 11: Chatter & Collaboration

⏳ 2 hours

• Topics: Chatter groups, feeds, publisher actions, file sharing

• Hands-on: Configure Chatter actions and group settings

Module 12: Deployment & Change Management

⏳ 2 hours

• Topics: Change Sets, sandboxes, deployment settings

• Hands-on: Deploy metadata between environments using Change Sets

Module 13: Apex & SOQL Basics

⏳ 2 hours

• Topics: Apex syntax, triggers, SOQL/SOSL queries

• Hands-on: Write a trigger and execute a SOQL query in Developer Console

Module 14: Visualforce Fundamentals

⏳ 2 hours

• Topics: Visualforce pages, controllers, extensions

• Hands-on: Build and deploy a custom Visualforce page

Module 15: Advanced Lightning Development

⏳ 2 hours

• Topics: Lightning components, SLDS, Lightning Data Service

• Hands-on: Develop a Lightning component and integrate it into a page

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