What will you learn in Technical Support Fundamentals Course
Understand binary, computer assembly, and hardware fundamentals.
Install and configure operating systems (Windows, Linux, macOS).
Comprehend Internet and network essentials like DNS, DHCP, TCP/IP, and protocols.
Gain troubleshooting methodology and help desk/customer service skills.
Program Overview
Module 1: Introduction to IT and Binary
⏳ 3 hours
Topics: History of computers, binary system, IT support role overview.
Hands‑on: Binary conversion exercises and introductions to core lab environments.
Module 2: Hardware Fundamentals
⏳ 4 hours
Topics: Internal PC components, assembling a computer from scratch.
Hands‑on: Virtual assembly of hardware, identifying parts and troubleshooting issues.
Module 3: Operating Systems Setup
⏳ 4 hours
Topics: OS architecture, boot process, installations on Windows, Linux, macOS.
Hands‑on: Installing and configuring operating systems in lab environments.
Module 4: Networking Essentials
⏳ 4 hours
Topics: Internet workings, TCP/IP, DNS, DHCP.
Hands‑on: Configuring basic network settings, DNS queries, DHCP demo labs.
Module 5: Software & Applications
⏳ 3 hours
Topics: Types of software, installation, updates, abstraction layer.
Hands‑on: Installing/removing software using CLI and GUI tools.
Module 6: Troubleshooting & Customer Service
⏳ 3 hours
Topics: Problem-solving models, effective communication, documentation, empathy.
Hands‑on: Practical troubleshooting challenges, documentation exercises, role‑play scenarios.
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Job Outlook
Prepares learners for entry-level roles such as IT support specialist, help desk technician, and desktop support.
Provides a foundation toward Google IT Support Professional Certificate and CompTIA A+ readiness.
Benefits include hands-on labs, global Google support ecosystem, and ~75% report career outcomes within 6 months.
Specification: Technical Support Fundamentals
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