The Complete Salesforce Certified Administrator Course + AI

Module 1: Salesforce Fundamentals & Org Setup

⏳ 45 minutes

• Navigate Lightning Experience; configure company settings, fiscal year, and business hours.

• Manage user creation, license assignment, and profile settings.

Module 2: Security & Access Controls

⏳ 1 hour

• Define roles, permission sets, and sharing rules for record-level security.

• Implement field- and object-level security via profiles and permission sets.

Module 3: Data Modeling & Management

⏳ 1 hour 15 minutes

• Customize standard and custom objects; establish master-detail and lookup relationships.

• Use Data Loader and Import Wizard for bulk data operations; enforce validation rules.

Module 4: Business Process Automation

⏳ 1 hour 30 minutes

• Build Flows (screen, record-triggered, schedule-triggered) to automate tasks.

• Configure Process Builder and Workflow Rules for email alerts, field updates, and tasks.

Module 5: Reports, Dashboards & Analytics

⏳ 1 hour

• Create tabular, summary, matrix, and joined reports; use report types and cross filters.

• Assemble dashboards with dynamic components, filters, and scheduling.

Module 6: Service Cloud & Case Management

⏳ 45 minutes

• Set up case assignment rules, support processes, and queues.

• Configure Service Console, macros, quick actions, and email-to-case.

Module 7: AppExchange & Extendibility

⏳ 30 minutes

• Discover and install AppExchange packages; manage package updates.

• Leverage custom metadata types and custom settings for app configuration.

Module 8: Change Management & Deployment

⏳ 45 minutes

• Use Sandboxes, change sets, and the Salesforce CLI for deployments.

• Implement best practices for release management and change approvals.

Module 9: Exam Preparation & Practice Questions

⏳ 30 minutes

• Review key exam topics aligned to the ADM 201 blueprint.

• Practice with sample questions and learn elimination strategies.

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