What you will learn in Customer Service: Soft Skills Fundamentals Course
Develop essential soft skills for effective customer service, including active listening, empathy, and clear communication.
Learn strategies to manage stress and maintain composure in challenging customer interactions.
Understand the importance of body language and tone of voice in virtual and in-person communications.
- Gain insights into building rapport with customers and handling difficult conversations gracefully.
- Acquire techniques to stay positive and professional, even in high-pressure situations.
Program Overview
Introduction to Customer Service Soft Skills
⏳ 9 minutes
- Overview of the importance of soft skills in customer service.
- Introduction to key soft skills: active listening, empathy, and communication.
Preparing Yourself and Your Workspace
⏳9 minutes
- Techniques for managing stress and maintaining composure.
- Setting up a conducive workspace for effective communication.
Effective Communication Techniques
⏳ 8 minutes
- Strategies for clear and concise communication.
- Understanding the role of body language and tone in virtual settings.
Building Rapport with Customers
⏳ 7 minutes
- Methods to establish trust and rapport with customers.
- Handling difficult conversations with professionalism.
Maintaining Professionalism Under Pressure
⏳ 7 minutes
- Techniques for staying positive and professional in challenging situations.
- Managing emotions and stress effectively.
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Job Outlook
High Demand: Customer service roles are prevalent across various industries, including retail, hospitality, healthcare, and technology
Career Advancement: Mastery of soft skills can lead to roles such as Customer Service Manager, Client Relations Specialist, and Sales Support.
Salary Potential: Professionals with strong customer service skills often have higher earning potential due to their ability to enhance customer satisfaction and loyalty.
Freelance Opportunities: Skills in customer service are valuable for freelance roles in virtual assistance, customer support, and consulting.
Specification: Customer Service: Soft Skills Fundamentals
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