What will you learn in The Complete Business Communication Masterclass Course
- Effective communication framework: Learn to use the communication process, discover your style, and strengthen weak areas.
- Assertiveness & nonverbal cues: Practice assertive language, body language, gestures, and facial expressions to convey confidence.
- Strong written communication: Craft impactful emails and reports that get attention and prompt better responses.
- Empathy and social adaptability: Cultivate empathy, adapt to others’ communication styles, and build trust-based relationships.
Program Overview
Module 1: Communication Foundations
⏳ ~45 minutes
Topics: Communication process, identifying personal style, strengths vs. areas to grow.
Hands-on: Reflect on your communication approach and assess areas for improvement.
Module 2: Assertive Communication
⏳ ~1 hour
Topics: Assertiveness vs. passive/aggressive styles, expressive and inclusive language.
Hands-on: Practice assertive statements and role-play real-world conversation scenarios.
Module 3: Body Language & Non‑verbal Skills
⏳ ~1 hour
Topics: Gesture types, facial expression, posture, and environment for effective nonverbal cues.
Hands-on: Record and self-review practice sessions to calibrate nonverbal delivery.
Module 4: Email & Report Writing
⏳ ~1 hour
Topics: Structure, tone, clarity, persuasive message techniques, readability best practices.
Hands-on: Rewrite sample drafts into compelling emails and reports that drive action.
Module 5: Empathy & Adaptability
⏳ ~1 hour
Topics: Social style awareness, listening techniques, empathy exercises.
Hands-on: Analyze different real-world dialogues and craft empathetic responses.
Module 6: Consolidation & Practice
⏳ ~45 minutes
Topics: Combine all topics—communication flow, style, assertiveness, nonverbal and empathetic skills.
Hands-on: Final exercises integrate skills in mock scenarios and peer-reviewed activities.
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Job Outlook
- Universally applicable: Crucial for professionals in leadership, customer-facing roles, HR, sales, and team collaboration.
- Leadership and influence: Clear, assertive, and empathetic communication fosters trust and authority at work.
- Consistent high-performing teams: Improved communication skills drive productivity, reduce misunderstandings, and elevate culture.
- Career acceleration: Strong communication is a core differentiator in promotions and client relationships.
Specification: The Complete Business Communication Masterclass
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