Mastering TQM: Apply, Evaluate & Improve Quality Systems Course
by Coursera
Learn Total Quality Management from quality pioneers' philosophies to practical implementation. Earn a certificate on quality systems, customer focus, and continuous improvement.
Why this course
- Comprehensive coverage of TQM principles and historical context
- Clear breakdown of quality philosophies from Deming, Juran, and Crosby
- Practical focus on employee involvement and supplier partnerships
- Useful introduction to statistical tools for quality improvement
