CRM Strategies: Analyze, Design & Implement Course
by Coursera
Learn CRM strategies to analyze, design, and implement customer relationship systems. Gain skills in PESTLE, SWOT, and CRM optimization with real case studies.
Why this course
- Comprehensive coverage of CRM strategy from analysis to implementation
- Practical use of PESTLE and SWOT frameworks in real business contexts
- Case study-based learning enhances real-world application
- Clear module progression supports structured learning
