Dealing With Angry Customers In Customer Service Course
by Coursera
Master customer service skills to handle angry clients confidently. Learn de-escalation techniques and emotional resilience on Coursera.
Why this course
- Practical, real-world techniques for de-escalating tense customer interactions
- Clear focus on emotional intelligence and empathetic communication
- Helpful frameworks for maintaining composure under pressure
- Suitable for beginners in customer service roles
