GenAI for Customer Journey Mapping Course
by Coursera
Explore how Generative AI transforms customer journey mapping. Learn to use ChatGPT and AI tools to build adaptive, predictive customer experiences with
Why this course
- Excellent for non-technical professionals entering AI-driven CX design
- Practical use of ChatGPT with real-world mapping scenarios
- Clear, structured modules that build progressively
- Relevant case studies from multiple industries
