Generative AI for Customer Support Specialization Course
by Coursera
Turn ticket queues into AI conversations - master generative AI for 24/7 customer support with enterprise-grade frameworks.
Why this course
- Platform-Agnostic: Covers Zendesk, Salesforce, Freshdesk
- Real Chatbot Deployment: Graded on working prototype
- Enterprise Frameworks: IBM's 5-stage AI maturity model
- Voice AI Coverage: Beyond text to call center integration