Mastering Customer Success
by Coursera
Review of Packt's Mastering Customer Success course on Coursera. Learn strategies to boost retention, reduce churn, and grow customer value.
Why this course
- Covers essential customer success principles relevant to SaaS and subscription models
- Provides actionable frameworks for onboarding, retention, and expansion
- Well-structured modules that build progressively on core concepts
- Includes practical metrics and KPIs for measuring customer health
