Mastering Luxury Hospitality: Fundamentals to Leadership Course
by Coursera
Learn luxury hospitality leadership from EDHEC and Swiss Hotel Management School. Develop elite service strategies and guest experience mastery.
Why this course
- Combines academic excellence from EDHEC and SHMS for a globally relevant curriculum
- Uses interactive role-plays and serious games to simulate real luxury service scenarios
- Focuses on leadership and emotional intelligence, critical for high-end guest management
- Provides actionable frameworks for designing personalized guest journeys
