The Complete Salesforce Certified Administrator Course + AI Course Syllabus

Overview: This comprehensive course is designed to take you from beginner to Salesforce Certified Administrator-ready, covering core configuration, automation, security, and analytics. With over 7 hours of on-demand video content, you'll gain hands-on experience in a live Salesforce org, mastering real-world admin tasks while preparing thoroughly for the ADM 201 certification exam. Each module builds on the last, combining theory with practical application to ensure you can confidently manage and customize Salesforce environments.

Module 1: Salesforce Fundamentals & Org Setup

Estimated time: 0.75 hours

• Navigate Lightning Experience interface
• Configure company settings, fiscal year, and business hours
• Create and manage users
• Assign licenses and configure profile settings

Module 2: Security & Access Controls

Estimated time: 1 hour

• Define role hierarchies for record access
• Create and manage permission sets
• Configure sharing rules for granular access
• Implement field- and object-level security using profiles and permission sets

Module 3: Data Modeling & Management

Estimated time: 1.25 hours

• Customize standard and custom objects
• Establish master-detail and lookup relationships
• Use Data Loader and Import Wizard for bulk data operations
• Enforce data quality with validation rules

Module 4: Business Process Automation

Estimated time: 1.5 hours

• Build screen flows and record-triggered flows using Flow Builder
• Create schedule-triggered flows
• Configure Process Builder for automation
• Set up Workflow Rules for email alerts, field updates, and tasks

Module 5: Reports, Dashboards & Analytics

Estimated time: 1 hour

• Create tabular, summary, matrix, and joined reports
• Use report types and cross-filters effectively
• Build interactive dashboards with filters and scheduling
• Generate analytic snapshots for historical tracking

Module 6: Service Cloud & Case Management

Estimated time: 0.75 hours

• Set up case assignment rules and support processes
• Configure case queues for team routing
• Use Service Console, macros, and quick actions
• Enable and manage email-to-case functionality

Module 7: AppExchange & Extendibility

Estimated time: 0.5 hours

• Discover and install AppExchange packages
• Manage package updates and dependencies
• Use custom metadata types and custom settings for app configuration

Module 8: Change Management & Deployment

Estimated time: 0.75 hours

• Utilize Sandboxes for testing and development
• Deploy changes using change sets
• Use Salesforce CLI for advanced deployments
• Implement change approval workflows and release best practices

Module 9: Exam Preparation & Practice Questions

Estimated time: 0.5 hours

• Review key topics aligned with ADM 201 exam blueprint
• Practice with realistic sample questions
• Learn elimination and test-taking strategies

Prerequisites

• Basic computer literacy
• Familiarity with web browsers and cloud applications
• No prior Salesforce experience required

What You'll Be Able to Do After

• Configure and manage Salesforce objects, fields, and page layouts
• Control data access using profiles, permission sets, and sharing rules
• Automate business processes using Flow, Process Builder, and Workflow Rules
• Create insightful reports and dashboards to support business decisions
• Prepare for and pass the Salesforce Certified Administrator exam