Effective Problem-Solving and Decision-Making Course Syllabus

A practical and insightful beginner course that equips you to make smarter decisions and solve workplace problems using structured techniques in just eight hours. This course is divided into four modules, each focusing on a key stage of effective problem-solving and decision-making. You'll engage with real-world scenarios, reflective discussions, and quizzes to build practical skills. With approximately 6 hours of content and 2 additional hours for hands-on activities and discussions, this course offers a concise yet impactful learning journey.

Module 1: Identify the Problem

Estimated time: 2 hours

• Use root cause analysis to accurately identify business problems
• Understand the boundaries and parameters of a problem
• Analyze a hybrid work case example to apply identification techniques
• Recognize the importance of defining problems clearly before solving

Module 2: Generate Solutions

Estimated time: 2 hours

• Explore how mindset affects creativity in solution generation
• Understand how personal bias influences problem-solving approaches
• Learn strategies to generate diverse and innovative workplace solutions
• Engage with real examples to practice ideation techniques

Module 3: Make the Decision

Estimated time: 1 hour

• Learn common decision-making styles and their applications
• Evaluate and select solutions using a hybrid work scenario
• Identify common pitfalls in the decision-making process

Module 4: Implement and Assess the Solution

Estimated time: 1 hour

• Discover best practices for implementing decisions effectively
• Set measurable KPIs to track solution success
• Assess outcomes using both emotional and data-driven impacts

Module 5: Final Project

Estimated time: 2 hours

• Apply all four stages of the problem-solving model to a real or simulated workplace challenge
• Submit a structured reflection outlining your process and rationale
• Peer-review at least two fellow learners' final assessments

Prerequisites

• Basic understanding of workplace dynamics
• Familiarity with common business terminology
• No prior experience in decision-making frameworks required

What You'll Be Able to Do After

• Identify core problems using structured analysis techniques
• Generate diverse and creative solutions while recognizing personal biases
• Apply proven models to make effective and defensible decisions
• Implement solutions with clear KPIs and assessment criteria
• Contribute more effectively to team and organizational decision-making