AWS Cloud Support Associate Professional Certificate Course Syllabus

Overview: This professional certificate program is designed to equip learners with foundational skills for an entry-level role as a Cloud Support Associate at AWS. The curriculum spans approximately 62 hours of content, combining theoretical knowledge with hands-on practice using AWS services. Learners will progress through a series of courses covering core cloud concepts, technical essentials, support best practices, real-world case studies, troubleshooting, automation, and a capstone project that simulates actual support scenarios. Each module includes practical exercises to build proficiency in AWS tools and customer engagement techniques.

Module 1: Introduction to Information Technology and AWS Cloud

Estimated time: 6 hours

• Explore roles and responsibilities in IT and cloud support
• Understand the fundamentals of cloud computing
• Introduction to AWS global infrastructure
• Overview of AWS core services and use cases

Module 2: AWS Cloud Technical Essentials

Estimated time: 21 hours

• Describe key AWS services including EC2, S3, RDS, and IAM
• Understand AWS storage and database offerings
• Explain core networking concepts in AWS
• Articulate AWS security models and identity management

Module 3: Skills and Best Practices for Cloud Support Associates

Estimated time: 4 hours

• Learn best practices for cloud support roles
• Develop troubleshooting methodologies
• Enhance customer interaction and communication skills
• Explore automation tools and generative AI in support workflows

Module 4: Cloud Support Case Studies and Customer Engagement

Estimated time: 6 hours

• Analyze real-world cloud support scenarios
• Practice resolving customer issues under pressure
• Improve communication during critical incidents
• Apply empathy and clarity in technical support

Module 5: Monitoring, Troubleshooting, and Security in AWS

Estimated time: 8 hours

• Implement monitoring and logging with CloudWatch
• Diagnose and resolve common AWS service issues
• Apply security best practices in cloud environments
• Conduct root cause analysis for incidents

Module 6: Automation and Scripting for AWS Support

Estimated time: 7 hours

• Write scripts to automate repetitive support tasks
• Understand serverless computing with AWS Lambda
• Use AWS CLI and SDKs for efficient troubleshooting
• Apply automation to improve support response times

Module 7: Capstone: Preparing to Work as a Cloud Support Associate

Estimated time: 10 hours

• Solve multi-part real-world support challenges
• Document solutions using AWS tools
• Prepare a professional resume and LinkedIn profile
• Practice technical and behavioral interview questions

Prerequisites

• Basic understanding of IT and networking concepts
• Familiarity with command-line interfaces
• No prior AWS experience required

What You'll Be Able to Do After

• Support core AWS services including EC2, S3, RDS, and IAM
• Diagnose and troubleshoot cloud infrastructure issues
• Communicate effectively with technical and non-technical customers
• Automate routine support tasks using scripting and AWS Lambda
• Prepare for cloud support job interviews and entry-level roles