CRM: Analyze, Apply & Optimize Customer Success Course
by Coursera
Master CRM strategy and operations. Learn to analyze customer lifecycles, apply retention tactics, and optimize sales and service performance with
Why this course
- Comprehensive coverage of CRM fundamentals and lifecycle stages
- Clear differentiation between acquisition and retention strategies
- Practical focus on designing value-driven customer experiences
- Useful for professionals in marketing, sales, and customer service roles
