CRM Integration and AI for Customer Management Course
by Coursera
Learn how to integrate generative AI with CRM systems for smarter customer management. Gain hands-on skills in Copilot, workflows, and compliance with
Why this course
- Comprehensive integration of generative AI with CRM platforms
- Hands-on troubleshooting labs enhance practical skills
- Strong focus on data privacy and compliance standards
- Real-world application using Microsoft Copilot for reporting
