Customer Service with AI
by Coursera
Review of Customer Service with AI on Coursera. Learn how AI transforms support with chatbots, sentiment analysis, and automation for better customer
Why this course
- Covers in-demand AI tools like chatbots and sentiment analysis relevant to modern customer service
- Provides actionable insights on personalizing customer experiences using AI technologies
- Well-structured modules that build from foundational concepts to operational scaling
- Focuses on practical implementation across support, engagement, and service workflows
