GenAI for Customer Communication Course
by Coursera
Learn how to use generative AI to enhance customer communication, personalization, and satisfaction. Ideal for CX professionals and support teams.
Why this course
- Practical focus on real-time customer engagement using AI
- Includes case studies for applied learning and context
- Teaches personalization techniques that improve customer loyalty
- Suitable for non-technical professionals seeking AI literacy
- Well-structured modules with clear learning progression
