Generative AI Essentials for Customer Service
by Coursera
Learn Generative AI for customer service on Coursera. Master prompt engineering and AI tools like ChatGPT and Microsoft Copilot to enhance support experiences.
Why this course
- Practical focus on customer service applications of Generative AI
- Hands-on experience with widely used AI tools like ChatGPT and Copilot
- Teaches prompt engineering techniques relevant to real support scenarios
- Suitable for non-technical professionals seeking AI literacy
