Introduction to Customer Service Course
by Coursera
Learn customer service fundamentals with CVS Health on Coursera. Master communication, time management, and de-escalation skills in this free beginner course.
Why this course
- Practical focus on real-world customer service scenarios enhances immediate applicability
- Hands-on activities and observation projects build experiential learning
- Clear frameworks for de-escalation and communication are easy to grasp for beginners
- Free access lowers barrier to entry for career starters
