Use AI During Calls
by Coursera
Learn how to use AI during live customer calls to detect objections, frame ROI, and drive outcomes. Build an actionable response plan with real-time AI support.
Why this course
- Practical focus on real-time AI use cases during live customer calls
- Teaches actionable frameworks like OAT (Owner, Action, Timeframe) for follow-through
- Includes dual-role call simulations for immersive skill development
- Provides prompt-driven quiz to reinforce learning and personalize response plans
