What will you in The Complete Salesforce Certified Administrator Course + AI Course
Configure and manage Salesforce objects, fields, and page layouts to tailor the CRM.
Control data access via profiles, permission sets, role hierarchies, and sharing rules.
Automate business processes with Flow Builder, Process Builder, and Workflow Rules.
Create flexible reports, dashboards, and analytic snapshots to drive decision-making.
Maintain data quality using validation rules, duplicate management, and import tools.
Implement user training, support best practices, and change management strategies.
Program Overview
Module 1: Salesforce Fundamentals & Org Setup
⏳ 45 minutes
Navigate Lightning Experience; configure company settings, fiscal year, and business hours.
Manage user creation, license assignment, and profile settings.
Module 2: Security & Access Controls
⏳ 1 hour
Define roles, permission sets, and sharing rules for record-level security.
Implement field- and object-level security via profiles and permission sets.
Module 3: Data Modeling & Management
⏳ 1 hour 15 minutes
Customize standard and custom objects; establish master-detail and lookup relationships.
Use Data Loader and Import Wizard for bulk data operations; enforce validation rules.
Module 4: Business Process Automation
⏳ 1 hour 30 minutes
Build Flows (screen, record-triggered, schedule-triggered) to automate tasks.
Configure Process Builder and Workflow Rules for email alerts, field updates, and tasks.
Module 5: Reports, Dashboards & Analytics
⏳ 1 hour
Create tabular, summary, matrix, and joined reports; use report types and cross filters.
Assemble dashboards with dynamic components, filters, and scheduling.
Module 6: Service Cloud & Case Management
⏳ 45 minutes
Set up case assignment rules, support processes, and queues.
Configure Service Console, macros, quick actions, and email-to-case.
Module 7: AppExchange & Extendibility
⏳ 30 minutes
Discover and install AppExchange packages; manage package updates.
Leverage custom metadata types and custom settings for app configuration.
Module 8: Change Management & Deployment
⏳ 45 minutes
Use Sandboxes, change sets, and the Salesforce CLI for deployments.
Implement best practices for release management and change approvals.
Module 9: Exam Preparation & Practice Questions
⏳ 30 minutes
Review key exam topics aligned to the ADM 201 blueprint.
Practice with sample questions and learn elimination strategies.
Get certificate
Job Outlook
High-Demand Roles: Salesforce Administrator, CRM Analyst, Business Systems Analyst.
Salary Potential: ₹6–20 LPA in India; $70K–$100K in the U.S.
Growth Areas: Lightning migration, CPQ, Salesforce integration, and platform events.
Certification Impact: Certified Administrators see faster career progression and higher demand across industries.
Explore More Learning Paths
Boost your Salesforce expertise and AI integration skills with these hand-picked programs designed to help you master Salesforce administration, sales operations, and advanced CRM capabilities.
Related Courses
Salesforce Sales Development Representative Professional Certificate Course – Gain practical Salesforce skills for sales development, lead management, and pipeline optimization.
Salesforce Sales Operations Professional Certificate Course – Learn how to leverage Salesforce to streamline sales operations and improve business efficiency.
Masters in Salesforce Course – Build advanced Salesforce knowledge across administration, AI integration, and CRM solutions for professional growth.
Related Reading
What Is Customer Relationship Management (CRM)? – Explore how Salesforce and CRM tools help businesses manage customer relationships, enhance sales, and optimize operational efficiency.
Specification: The Complete Salesforce Certified Administrator Course + AI Course
|
