What will you learn in Microsoft IT Support Specialist Professional Certificate Course
Understand core computer hardware, software, and operating systems.
Build foundational networking and cybersecurity knowledge.
Manage users, devices, and systems using administrative tools.
Troubleshoot common IT issues using real-world support methods.
Navigate Microsoft Azure for cloud-based support environments.
Prepare for entry-level IT roles with practical, job-ready skills.
Program Overview
1. Introduction to Computers and Operating Systems
🕒 Duration: 1 week
Topics: Hardware components, OS architecture, file systems.
Hands-on: Install and configure operating systems.
2. Networking and Security Foundations
🕒 Duration: 2 weeks
Topics: IP addressing, DNS, firewalls, malware prevention.
Hands-on: Network setup tasks and secure system configuration.
3. Computer Administration and Management
🕒 Duration: 2 weeks
Topics: Device drivers, user permissions, command-line utilities.
Hands-on: Manage users and devices with system tools.
4. Troubleshooting and Support
🕒 Duration: 2 weeks
Topics: Diagnosing hardware/software issues, helpdesk tools.
Hands-on: Interactive support simulations and repair tasks.
5. Microsoft Azure Fundamentals
🕒 Duration: 2 weeks
Topics: Cloud concepts, Azure services, identity and governance.
Hands-on: Deploy virtual machines and storage in Azure.
6. Career Planning and Next Steps
🕒 Duration: 1 week
Topics: Resume and portfolio creation, interview readiness.
Hands-on: Build and refine a job-ready professional profile.
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Job Outlook
High demand for IT support specialists across industries.
Entry-level roles such as Help Desk Technician, IT Support Specialist, or Desktop Support Analyst.
Salary Range: $45,000–$65,000/year in the U.S. (higher with cloud or networking experience).
Excellent path to roles in cybersecurity, network admin, or cloud support.
Freelance or remote support opportunities also growing rapidly.
Explore More Learning Paths
Develop essential IT support skills with these hand-picked courses designed to help you troubleshoot, manage systems, and provide professional technical support across platforms.
Related Courses
Introduction to Technical Support Course – Learn foundational IT support skills, problem-solving techniques, and customer service essentials.
IBM IT Support Professional Certificate Course – Gain comprehensive IT support knowledge, including networking, system administration, and security fundamentals.
Google IT Support Professional Certificate Course – Build practical IT support skills for troubleshooting, managing software and hardware, and preparing for IT support roles.
Related Reading
What Is Management? – Understand management principles that help coordinate IT teams and optimize technical support operations.
Specification: Microsoft IT Support Specialist Professional Certificate Course
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FAQs
- No prior IT experience is required.
- Focuses on basic hardware, software, and operating system concepts.
- Introduces networking, cybersecurity, and administrative tools.
- Hands-on labs simulate real-world IT support scenarios.
- Ideal for career changers or beginners in technology.
- Covers Azure basics, VM deployments, and storage management.
- Demonstrates identity, governance, and cloud security concepts.
- Labs provide practical, hands-on cloud experience.
- Prepares students for cloud-enabled IT support roles.
- Skills complement traditional on-premise IT knowledge.
- Labs simulate troubleshooting of hardware, software, and network issues.
- Includes user and device management using system tools.
- Realistic helpdesk and support scenarios are provided.
- Hands-on Azure exercises reinforce cloud knowledge.
- Builds confidence for entry-level IT support roles.
- Prepares for entry-level roles like Help Desk Technician or Desktop Support Analyst.
- Provides knowledge applicable to Microsoft certification paths.
- Offers practical skills for remote or freelance IT support jobs.
- Strengthens resume and portfolio with hands-on projects.
- Salary potential: $45,000–$65,000/year in the U.S.
- Primarily Windows-focused, including OS installation and troubleshooting.
- Networking and cloud concepts are applicable across platforms.
- Linux or Mac exposure is limited.
- Fundamental IT principles are transferable to any OS.
- Prepares learners for broader IT support roles.
