What will you in The Complete Salesforce Certified Administrator Course + AI Course
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Configure and manage Salesforce objects, fields, and page layouts to tailor the CRM.
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Control data access via profiles, permission sets, role hierarchies, and sharing rules.
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Automate business processes with Flow Builder, Process Builder, and Workflow Rules.
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Create flexible reports, dashboards, and analytic snapshots to drive decision-making.
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Maintain data quality using validation rules, duplicate management, and import tools.
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Implement user training, support best practices, and change management strategies.
Program Overview
Module 1: Salesforce Fundamentals & Org Setup
45 minutes
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Navigate Lightning Experience; configure company settings, fiscal year, and business hours.
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Manage user creation, license assignment, and profile settings.
Module 2: Security & Access Controls
1 hour
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Define roles, permission sets, and sharing rules for record-level security.
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Implement field- and object-level security via profiles and permission sets.
Module 3: Data Modeling & Management
1 hour 15 minutes
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Customize standard and custom objects; establish master-detail and lookup relationships.
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Use Data Loader and Import Wizard for bulk data operations; enforce validation rules.
Module 4: Business Process Automation
1 hour 30 minutes
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Build Flows (screen, record-triggered, schedule-triggered) to automate tasks.
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Configure Process Builder and Workflow Rules for email alerts, field updates, and tasks.
Module 5: Reports, Dashboards & Analytics
1 hour
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Create tabular, summary, matrix, and joined reports; use report types and cross filters.
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Assemble dashboards with dynamic components, filters, and scheduling.
Module 6: Service Cloud & Case Management
45 minutes
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Set up case assignment rules, support processes, and queues.
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Configure Service Console, macros, quick actions, and email-to-case.
Module 7: AppExchange & Extendibility
30 minutes
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Discover and install AppExchange packages; manage package updates.
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Leverage custom metadata types and custom settings for app configuration.
Module 8: Change Management & Deployment
45 minutes
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Use Sandboxes, change sets, and the Salesforce CLI for deployments.
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Implement best practices for release management and change approvals.
Module 9: Exam Preparation & Practice Questions
30 minutes
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Review key exam topics aligned to the ADM 201 blueprint.
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Practice with sample questions and learn elimination strategies.
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Job Outlook
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High-Demand Roles: Salesforce Administrator, CRM Analyst, Business Systems Analyst.
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Salary Potential: ₹6–20 LPA in India; $70K–$100K in the U.S.
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Growth Areas: Lightning migration, CPQ, Salesforce integration, and platform events.
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Certification Impact: Certified Administrators see faster career progression and higher demand across industries.
Explore More Learning Paths
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Related Reading
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