Salesforce Admin 201 Certification Training Course

Module 1: Introduction to Cloud Computing & SFDC

2 hours

• Topics: Cloud service/deployment models, Force.com platform overview, metadata-driven architecture

• Hands-on: Sign up for a free org, explore SF1 features and the Student App demo

Module 2: Building Blocks of Force.com Platform

2 hours

• Topics: Orgs, editions, licenses, MVC pattern, basic data and security models

• Hands-on: Create custom apps, define basic data model for Student Master and Grades

Module 3: Data Model, Objects & Relationships

2 hours

• Topics: Standard/custom objects, field types, dependencies, lookup vs. master-detail, schema builder

• Hands-on: Build custom objects and relationships, configure search layouts

Module 4: Security Model & Features

2 hours

• Topics: Profiles, permission sets, password policies, IP restrictions, session settings

• Hands-on: Configure profiles and permission sets; apply field-level security

Module 5: Record- & Object-Level Sharing

2 hours

• Topics: Org-wide defaults, role hierarchy, sharing rules, manual and Apex sharing

• Hands-on: Implement record-level access for the Student App scenario

Module 6: Business Logic & Data Quality

2 hours

• Topics: Formula fields, validation rules, roll-up summary fields, record types, page layouts

• Hands-on: Enforce data integrity with validation rules and create roll-up summaries

Module 7: Business Process Automation

2 hours

• Topics: Workflow rules and actions, time-based workflows, approval processes, Process Builder

• Hands-on: Design and deploy an approval process for event registrations

Module 8: Sales Cloud Configuration

2 hours

• Topics: Lead management, web-to-lead, campaigns, accounts, contacts, opportunities, price books

• Hands-on: Configure lead auto-response, assignment rules, and build a sales pipeline

Module 9: Service Cloud Configuration

2 hours

• Topics: Case management, Web2Case/Email2Case, assignment/escalation rules, solutions, knowledge, communities

• Hands-on: Automate case routing and build a basic knowledge base

Module 10: Data Handling & Processing

2 hours

• Topics: Import Wizard vs. Data Loader, export/backup, upsert/delete operations, External IDs

• Hands-on: Load and backup sample data; perform upsert and hard-delete operations

Module 11: Reports & Dashboards

2 hours

• Topics: Report types, folders, filters, charts, dashboards, dynamic dashboards, joined reports

• Hands-on: Build summary, matrix, and joined reports; assemble a dynamic dashboard

Module 12: Mobile & Collaboration Tools

2 hours

• Topics: Salesforce1, Lightning App Builder, SalesforceA, Outlook integration, Chatter, AppExchange

• Hands-on: Create a Lightning mobile app, sync with Outlook, and customize Chatter feeds

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